Associate Director of Athletics Finance for Ticketing and Sales
Location: Hanover, New Hampshire
Salary: Please inquire
Employer will assist with relocation costs.
Internal Number: 0063900
· Oversees the Assistant Director of Athletics Ticketing and Sales. · Oversees the sales operations for Alumni Gym Facilities, Personal Trainers, fitness classes, Club Sport, and other paid services as required. · Creates and maintains exceptional customer service environment- has a demonstrated knowledge of sales office operations. · Cooperates with area managers to oversee staff, direct operations to meet area goals, · Schedules outward facing sales representatives and call center staff. · Generates and implements new initiatives for ticket and service sales in Athletics. Provides consultation services related to pricing and sales strategies to all sales departments. · Participates in the daily oversight of operations for the Sales Office · Generates and implements long term and/or short-term procedural modifications. Provides information and necessary support services to other areas of the Athletic Department.
Ticket Sales and Game Management • Ensures policies and procedures are implemented, approved, and monitored for the sale and allocation of tickets for ticketed varsity sports. • Responsible for ongoing communication with ticket purchasers, including on sale and renewal deadline notifications, date and time changes and other communications relevant to ticket purchasers. · Approves all complimentary and discount ticket requests. Directs and oversees player complimentary admission procedures to ensure compliance with Ivy and NCAA regulations. · Ensures adherence to all ticket policies and procedures to comply with NCAA and Ivy League regulations. Creates and implements new policies and procedures for ticketing initiatives. · Serves as liaison to the various Athletic Department offices to explain Ticket and Sales Office policies and procedures relevant to day-to-day operations and upcoming events. · Develops and implements all ticket pricing and packaging strategies. · Develops venue-seating plans for alumni, students, faculty/staff, sponsors, VIPs, and public. · Recruits and hires game-day staff and approves staff payroll · Manages, in cooperation with the Assistant Director of Ticketing and Sales, event ticketing and game access which includes nights and weekends.
Budget and Financial reconciliation · Manages sales office budget · Maintains files for upcoming and past events. Annotates files regarding complimentary tickets and seats which need to be held for technical requirements, VIP seating and other reasons. · Submits financial documentation for reimbursement and consignment ticket sales. · Reconciles all sales and maintains PCI compliance of all sales departments including providing training and hardware for all credit card sales · Distributes all funds from sales to appropriate department budgets • Maintains and provides access to handheld credit card machines for use across the entire department including reconciliation of revenue to appropriate budgets. • Reconciles cash receipts, cash boxes, and change funds for daily operations.
Hardware/Software/Database administration • Troubleshoots software problems within AudienceView and for hardware including Ticket scanners, printers, and computers. • System Administrator for sales software and database · Configures sales, software access, reporting, email marketing communication and consultation for all sales within athletics including Ticketing, PE & FLIP, Facilities Memberships and lockers, merchandise, point of sale, and Boss tennis center (other as needed) · Maintains and ensures meeting of industry standards for all software and hardware in the ticketing and sales office. · Maintains mailing lists and manages communication via targeted emails for ticketing and sales related notifications. • Serves as liaison between athletics and the college controller’s office • Maintains online sales website for all sales items, classes, memberships, etc. • Provides Customer Record management for all sales departments- ensures accuracy of accounts and requirements for mailing lists, email communications and sales use. • Reports on sales for each department quarterly and as requested, responsible for reporting all information from software database for each departments sales analysis.
Bachelors plus 3-5 years' experience or equivalent combination of education and experience
• Knowledge of accounting and ticketing procedures • Excellent organizational and communication skills. • Ability to interact with faculty, staff and public in a professional manner • Computer knowledge required. • Commitment to diversity and to serving the needs of a diverse populations. • Bachelor’s degree
• Five years of financial/accounting, preferably in ticket sales; experience with a computerized ticketing system preferred.
Founded in 1769, Dartmouth is a member of the Ivy League and consistently ranks among the world’s greatest academic institutions. Dartmouth has forged a singular identity for combining its deep commitment to outstanding undergraduate liberal arts and graduate education with distinguished research and scholarship in the Arts and Sciences and its four leading graduate schools—the Geisel School of Medicine, the Guarini School of Graduate and Advanced Studies, Thayer School of Engineering, and the Tuck School of Business.