Position SummaryThis position is responsible for managing the Family Finance Business Office operations including Customer Service and aligning/coordinating functions related to Family Finance across the PCH enterprise. This position is a primary contributor to the development and implementation of a comprehensive program designed to ensure the patient/family financial experience from end-to-end is positive, family-centered, accessible and accurate. This position also oversees all processes/functions, including those performed by vendor partner(s), related to family billing, statements and collection of guarantor liability. Serves as a subject matter expert in Family Finance and serves as a resource to ensure consistency in philosophy and approach throughout the organization.