Bachelorâs degree and 5 years of related experience
Bachelorâs degree in Finance, Accounting, or other related field. Experience directly supervising and leading a team. Experience Â coaching, mentoring, and developing employees. Experience demonstrating customer service skills.
Iowa State Universityâs Finance Service Delivery is seeking candidates for a Team Supervisor position. Finance Service Delivery enhances ISUâs finance operations by delivering consistent, high quality and customer focused finance services. This position reports directly to a Finance Manager and has direct supervisory responsibilities for a team comprised of various specialists. This position ensures teams of Finance Specialists, Procurement and Expense Specialists, and Grants Finance Specialists are operating in a way that ensures consistent and quality delivery of services. Utilizing broad expertise, this position provides general guidance in policy interpretation and application, service delivery, customer service and the overall performance management of their respective team.
Example of Duties
Leads team in support and relationship development through meetings, events, and other appropriate tactics.
Works directly with Finance Manager and/or leadership in a Service Team area to resolve complex issues.
Identify training needs and career development opportunities for service team members.
Interacts with other Team Supervisors, Finance Managers, Operations Manager, Assistant Finance Managers, and central Division of Finance departments to provide the best assistance to customers.
Monitors incidents within ServiceNow for assigned team to ensure that incidents are being assigned and worked in a timely manner.
Number of Months Employed Per Year:
12 Month Work Period
To apply for this position, please click on âApplyâ and complete the Employment Application. Please be prepared to enter or attach the following:
1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter
If you have questions regarding this application process, please email firstname.lastname@example.org or call 515-294-4800 or Toll Free: 1-877-477-7485.
Iowa State University is classified as a Carnegie Foundation Doctoral/Research University-Extensive, a member of the Association of American Universities (AAU), and ranked by U.S. News and World Report as one of the top public universities in the nation. Over 36,000 students are enrolled and served by over 6,200 faculty and staff (see www.iastate.edu). Ames, Iowa is a progressive community of 60,000, located approximately 30 minutes north of Des Moines, and recently voted the best college town in the nation (see www.visitames.com).
Iowa State University is an equal opportunity employer committed to excellence through diversity and strongly encourages applications from all qualified applicants, including women, underrepresented minorities, and veterans. ISU is responsive to the needs of dual career couples, is dedicated to work-life balance through an array of policies, and is an NSF ADVANCE institution.
Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status and will not be discriminated against.