Student & Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters including public service, health, wellness, social justice, residential living, food services, sports, recreation, career services, and student activities and organizations including sorority and fraternity life. Our nearly 4,000 staff and student employees who make up SCL embrace the opportunity to represent the division and strive for excellence as we shape the Cornell student experience, one interaction at a time.
As a dynamic hub of the Cornell University campus and a recognized national leader in collegiate retailing innovation, the Cornell Retail Services team is constantly striving to deliver legendary customer service and quality products to meet the needs of the Cornell Community. Functioning as a Cornell brand ambassador and service provider for students, faculty, staff, alumni and visitors, the team successfully engineers and executes the operations for the diverse multi-channel retail business. This includes a 22,000 sq. ft. flagship Cornell Store, an expansive e-commerce site, 6 satellite locations throughout the Ithaca area and NYC, a print manufacturing operation, and a centralized warehouse and fulfillment center, ultimately producing a cumulative $25 million in annual retail sales.
The Retail Finance and Administration Manager will work in support of the Senior Director and broader management team for Cornell Retail Services. This position provides leadership over all operational, financial, compliance, inventory warehousing, asset protection and administrative functions within the organization, allowing the retail business leaders to focus efforts on sales initiatives, maximizing revenue opportunities, enhancing customer experience and staff talent development. Leadership in these areas includes active oversight of budgets, sales forecasts, payroll costs, expense controls, business analysis, key performance indicators (KPI's), inventory management standards, project management, physical plant maintenance, safety standards, loss prevention, security and building access.
The Retail Finance and Administration Manager is part of the Cornell Retail Services (CRS) senior management team and functions as the senior retail support leader within the organization by reviewing and communicating the financial health of the organization while simultaneously leading all non-selling functions within Cornell Retail Services.
A key objective is to control costs, increase efficiency and propose financial strategies for the organization that achieve short and long-term financial objectives while continuing to fostering collaborative work between CRS managers and other University work teams to improve workflow, systems and processes. This can be accomplished through producing budgets, forecasts, reports, income statements and dashboards, overseeing internal/external compliance, analyzing financial performance, and serving as a financial presenter to the management team. This includes helping to coordinate and lead activities related to departmental cash management, transactional data integrity, and maintenance of adequate systems of records while fostering enhanced university-wide relationships with key stakeholders. This position functions as the primary liaison between Cornell Retail Services and SCL Business Service Center, Treasurer's Office, University Audit and Central/SCL Facilities.
The Retail Finance and Administrative Manager will also be responsible for unit wide operations, the central warehouse, inventory control, cash management, asset protection and loss prevention. With a team of direct reports, that consist of an Operations Manager, Warehouse and Order Fulfillment Manager, Accounting Specialist and the Loss Prevention Coordinator, this role will regularly develops and maintains metrics and other assessment tools to gauge effectiveness of their team including documenting and communicating processes, procedures and standards for the organization within these business areas.
A successful Retail Finance and Administrative Manager will:
Effectively monitor and propose sound business, financial, operational and compliance practices to strengthen the organization and support unit managers.
Develops highly effective relationships with key departmental and campus partners to ensure strong internal reporting and compliance connection points.
Regularly look to enhance predictive business tools and assists management team with forecasting and developing alternative business financial models in order to successful monitors financial performance
Provide outstanding support, direction, guidance, and oversight over the financial, operational and administrative areas of the organization so, Cornell Retail Services can flourish and grow while providing outstanding business results and services to the Cornell community.
Bachelor's degree and a minimum of 5 years of related experience is required
Demonstrated experience in strategic financial planning and/or sales analysis in a fast-paced and high-volume enterprise, business, or university setting
Prior experience in navigating, implementing, and leveraging complex financial databases to review and report on company/unit performance
A high-level of organizational skills, time management skills, and attention to details.
Strong analytical, creative problem-solving and troubleshooting skills
Proven record of accomplishment related to leading inclusive and diverse teams with varied goals and objectives and large independent scopes of responsibility
Customer service skills and demonstrated ability to communicate (both written and verbal) with a broad range of clients, constituents, and customers
MBA, CPA, or additional educational certification or experience relevant to the field is strongly preferred
Prior experience in a higher education, retail or food service industry or an equivalent high-volume enterprise business is strongly preferred
Strong working knowledge of organizational budgeting and accounting policies and practices, personnel policies and procedures, conflict management and contract negotiating practices
Ability to work quickly, effectively under pressure, and use sound ethical judgment in accomplishing tasks that are urgent or of a highly sensitive or confidential nature; balance conflicting priorities, and make decisions from a range of choices
Experience implementing new systems, policies, procedures, and best practices, and ability to collaborate with others to assist in change management tactics
Understanding of enterprise ERP financial systems, specifically Oracle | NetSuite or equivalent
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