The Student Finance Counselor will provide a co-leadership role within Verification as a liaison to Pell-eligible and First Generation students as a means to promote retention and achieve student success. Additionally, this position will provide one-on-one support and follow-up to Pell-eligible and First Generation students who are not successfully completing verification requirements or other requirements preventing them from receiving a financial aid award notification. This position will work in conjunction with Verification lead and will serve as one of the main contacts for Verification inquiries from students, parents, and One Stop related to additional information requests. Also, this position will lead the Verification front-end process.
The Student Finance Counselor will review rejected ISIRs for admitted students and provide direct contact and support to students/parents regarding ISIR problem requiring corrective action. A significant amount of packaging and aid adjustments are required of this position, which involves the exercise of professional judgment as records are evaluated and eligibility is determined. This position will provide substantial support and counseling via email and telephone to the general population of students, parents, and the University community on various financial aid issues.
FAFSA Data Verification: (60%):
Serve as contact for inquiries from students, parents, and One Stop related to requests for additional information.
Liaison to Pell-eligible and First Generation students. Provide personal support and follow-up with this population to ensure the correct documents are submitted accurately.
Accurately compare and correct application data based on submitted tax documents and asset information as outlined in the OSF Verification procedures.
Correspond with students/parents regarding missing documents or additional information as needed.
Remain current on verification policies and procedures.
Perform expert use of PeopleSoft process for making corrections.
Maintain comprehensive knowledge of tax return information as related to verification requirements.
Coordinate, manage, and assign a large volume of incoming documents quickly and accurately as the lead to the front-end process.
Packaging and award adjustments (20%):
Award and adjust financial aid packages, including one-term awarding and one-time exceptions.
Provide assistance during peak awarding periods.
Remain current on packaging policies and procedures.
Use, understand, and apply PeopleSoft process for awarding and adjusting awards.
Use, understand, and apply financial aid funds and related regulations.
Employ budget adjustment policies and procedures as it applies to aid revisions.
Analyze and manage a large volume of records quickly and accurately.
Rejected ISIRs and Additional Outreach: (15%)
Identify and follow up with students who have been accepted into the University but have a rejected ISIR.
Directly communicate with students/parents regarding ISIR problems requiring corrective action.
Provide support to students/parents as they resolve outstanding rejection issue(s) with the goal of receiving an official ISIR.
Update discrepant records directly on CPS website as needed.
Remove ISIR transactions that impede the financial aid process within the scope of federal regulations.
Identify and follow-up with Pell-eligible and First Generation students who have outstanding checklist items preventing financial aid packaging.
Use professional judgment when communicating requirements and discussing financial aid awards versus cost of attendance.
Attend and participate in meetings and OSF committee work as assigned: (5%)
Regularly attend scheduled meetings.
Participate in unit and OSF committee activities.
Update unit colleagues with regard to new knowledge; initiate and distribute information to colleagues that may affect and enhance their work.
Implement new information into job functions where appropriate.
Identify and attend training sessions needed to ensure knowledgeable and accurate job performance.
Provide input in a positive manner.
Actively listen to others.
Be prompt and attentive.
Work effectively as a team member.
**This position offers the following benefits:
MN State Retirement System (MSRS) pension plan - tax deferred.
13 paid vacation days per year (starting accrual rate), in addition to 13 paid sick days and 11 paid holidays.
Reduced tuition opportunities covering 75% - 100% of eligible tuition.
Excellent and affordable health care benefits.
Wellness program with opportunity to earn lower health care rates.
Free basic life insurance benefit (115% base salary, $200,000 maximum).
*Some benefits depend on percent-time appointment.
BA/BS degree and at least two years of professional work experience in counseling, financial aid, or experience working with students. A combination of education and relevant work experience to total at least 6 years may be substituted for an undergraduate degree.
Orientation to detail, and the ability to handle high volume processing and adapt to changing priorities.
Must have effective communication, customer service, and time management skills.
Working knowledge of spreadsheets (MS Excel), word processing (MS Word), and Web Internet Explorer).
Knowledge of University, state, and federal financial aid regulations and familiarity with University of Minnesota policies and procedures.
Understanding and experience with PeopleSoft Student Financial processing and the Federal Needs Analysis formula.
Working experience in a higher education setting; bachelor’s degree and additional experience preferred.
Internal Number: 330885
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.