Investor Services Operations - Prime Finance Middle Office- Associate
J.P. Morgan is a leader in financial services, offering innovative and intelligent solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years and we keep their interests foremost in our minds at all times. This combination of product strength, intellectual capital and character sets us apart as an industry leader. J.P. Morgan is part of J.P. Morgan Chase & Co. (NYSE: JPM), a global financial services firm.
J.P. Morgan takes a solution-based approach to custody, helping clients maximize processing efficiency within a robust, controlled, automated and information-rich environment. With offices in each region of the world and a network of subcustodians covering more than 90 markets, we help clients meet the challenges of cross-border investing and actively promote global standards for efficiency and risk management.
The Prime Finance Middle Office Department is responsible for ensuring all aspects of operations for global clients are completed on time, exceptions and client inquiries are resolved and provide subject matter expertise to the clients. This would be a cross product client facing role that requires extensive client interaction & communication and working with various global internal teams as required. The candidate will be expected to hone and utilize their communication skills to effectively work through tasks of varying difficulty with external and internal stakeholders.
Key Responsibilities Include
Point of contact for Clients on all operational issues including: trade bookings, settlement exception, documentation, audit, technology, account set up and legal documentation, client reporting resolving client inquiries timely
Point of contact for Account Management, Operations, Prematching, Settlements, Cash Processing, on trade booking / issue resolution
Coordinate globally with London and Asia peers on process/system improvements, and client relationships
Support of clients trading Equities and Fixed Income in local and global markets
Perform root cause analysis for their respective clients to increase STP and reduce client inquiries and partner with client service teams to help change client behavior where required to remove manual processes.
Communication of open issues to the external client and internal client service rep in a clear and concise manner, ensuring a full understanding of the issue
Partner with technology strategy team to help identify internal and external facing technology improvement opportunities.
Assistance on Projects pertinent to the desk, and participate in new project initiatives when required by business demands
High level of client service focus and Responsible for understanding "end to end" system processing and the "transaction cycle"
Monitoring & Adhere to daily work flow queues and ensure work is completed daily and all day to day queries dealt with within required SLAs and escalate issues to the team leader.
Provide operations subject matter expertise and value added services to clients where required.
Strong time management skills required to meet the internal and external deadlines/cutoffs
Meeting with clients in person along with client service
Associate or Equivalent
3 year minimum experience in the industry is preferred
Excellent communication and interpersonal skills with the ability to develop strong working relationships with marketers, external clients, traders and other support teams
Must be a self-starter with the motivation, demonstration of initiative, and ownership mentality to think outside of the box as necessary
Strong leadership skills with the ability to take ownership and responsibility
Skillset to properly escalate issues to management, controls team and front office sales and trading teams.
Team Player, but also must be able to work independently
Highly organized, able to multi-task in a fast paced environment
Positive "Can Do" attitude
Ability to work under pressure, prioritizing tasks according to risk and client profile
Ability to drive and manage global initiatives and projects driven by the business, industry or operations
Strong communication skills required for quarterly review meetings with clients
Strong analytical and problem solving skills, including the ability to understand the external client's perspective when applying solutions
Strong organizational and prioritization skills
Creative problem solving with a focus on improving / maintaining client relationships
Exceptional attention to detail
Equity and Fixed income knowledge is a plus
Must have strong PC skills with particular emphasis on Microsoft excel, formula construction, and excel reconciliation solutions
Internal Number: 5871334
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