This position serves as a primary contact for financial aid issues related to residency/reciprocity and housing changes; ensure students are properly advised and aid is adjusted accordingly. Provides support and counseling via email and telephone to the general population of students and parents on various financial aid issues. Meets with and counsels study abroad students on financial aid matters. Uses professional judgment when reviewing and analyzing Verification documents and as a member of the Satisfactory Academic Appeal committee. Reviews and approves/denies late enrollment appeals. Awards and revises financial aid awards. Provides general financial aid support to the One Stop advisors in One Stop Student Services, Academic Support Resources.
Email Correspondence 30%: Respond to and/or reassign a high volume of complex and critical correspondence in the Undergraduate email queue in Salesforce. Communicate with students, parents, and One Stop via phone and email to resolve financial aid related issues and adjust financial aid awards.
Counseling and Advising with Emphasis on Residency/Reciprocity and Housing Changes 20%: - Counsel, advise, investigate, problem-solve, and resolve questions and issues from current and previous students, parents, faculty, staff, collegiate units, other third parties, and the public. - Explain financial aid eligibility and disbursement of aid, as well as cost of attendance figures, difference and benefits of different aid types and estimated family contribution formulas. - Counsel students on a variety of issues to include eligibility for aid, loan options, debt management, in depth program specific questions. Revise financial aid awards as needed.
Packaging and award adjustments 15%: Award and adjust financial aid packages, including one term awarding.
FAFSA Data Verification 10%: Accurately compare and correct application data based on submitted tax documents and asset information as outlined in the OSF Verification procedures. Correspond with students/parents regarding missing documents or additional information as need.
Satisfactory Academic Progress (SAP) Committee Member 10%: Evaluate SAP appeals and invoke professional judgment to determine if an institutional exception can be made for students who have failed to maintain the required academic standards for State and Federal aid.
Late Enrollment Appeals 5%: Complete the financial aid portion of late enrollment appeals for undergraduate students.
Off-campus Study 5%: Counsel prospective students (and at times their parent(s)) at Study Abroad preview meetings regarding financial aid options, responsibilities, and obligations as they pertain to studying off-campus. Utilize the PeopleSoft system to adjust student budgets based upon off-campus cost estimate forms and determine if financial aid should/needs to be adjusted.
Attends and participates in meetings and OSF committee work as assigned 5%:
Regularly attends scheduled meetings. Participates in unit and OSF committee activities. Updates unit colleagues with regard to new knowledge; initiates and distributes information to colleagues that may affect and enhance their work. Implements new information into job functions where appropriate. Identifies and attends training sessions that are needed to ensure knowledgeable and accurate job performance.
- BA/BS with at least two years of professional experience in financial aid, or a combination of related education and work experience to equal six years.
- Working knowledge of Microsoft Office, Google Docs, and Web (e.g., Internet Explorer, Firefox, Google Chrome).
- Knowledge of University, state and federal financial aid regulations and familiarity with University of Minnesota policies and procedure
- Understanding and experience with PeopleSoft Student Financial processing and the Federal Needs Analysis formula, imaging document software (Perceptive Content), NSLDS, COD, and Salesforce.
- Working experience in a higher education setting and additional financial aid experience preferred.
- Orientation to detail, and the ability to handle high volume processing and adapt to changing priorities.
- Must have effective and appropriate communication, customer service and time management skills
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.