We are seeking a Customer Solutions Associate to join our Macquarie Leasing team initially on a contract basis. As a member of the Customer Solutions Team, you will be responsible for delivering high quality customer service to all of Macquarie Leasing's customers. Working in a team-based environment primarily on the phone, you will take ownership of customer enquiries end to end, handling inbound and outbound calls. In this role there is scope to manage enquiries ranging from simple document requests to more complex solution-based enquiries.
This is an excellent opportunity for a highly motivated individual with prior call centre, retail, hospitality or other customer service experience to join a successful business and drive their career forward. Candidates with other backgrounds that are able to prove a track record of initiative and high performance are also encouraged to apply.
To be successful in this role, you will be able to demonstrate a passion for customer service and the ability to work in a fast-paced environment. Knowledge and understanding of lending/leasing products is also highly regarded but not essential as training will be provided. Tertiary qualifications are desirable but not essential.
You will also be able to demonstrate the following:
Genuine interest in building a career in financial services.
Excellent customer service ethic.
Strong written and verbal communication skills.
Negotiation and problem solving skills.
Excellent organisational and time management skills.
Strong numerical ability coupled with high attention to detail.
Ability to work autonomously, and as an active team member.
At Macquarie, we offer you the experience and freedom to own your career whilst making your mark within a highly successful organisation.
If you are interested in this opportunity please click on the appropriate link to apply.
Macquarie Leasing, a division of CAF, is a leading provider of asset finance to small to medium enterprises (SME), secured vehicle loans to consumers, and automotive wholesale finance to private and corporate clients in Australia. As a customer driven business we constantly strive to offer our customers superior products and services. We specialise in motor vehicle and asset finance for consumers, sole traders, small to medium enterprises and large businesses; funding anything from a vehicle worth $10,000 to industrial machinery valued at more than $250,000.
Macquarie Corporate and Asset Finance (CAF) provide innovative and traditional capital, finance and related services to clients operating in selected international markets. With offices in Australia, New Zealand, Asia, North America and Europe, Corporate and Asset Finance specialises in leasing and asset finance, tailored debt and finance solutions, asset remarketing and sourcing and trading.
To apply please follow the link to submit an application online. If you may require further information please contact Tracey Callaghan on firstname.lastname@example.org
Find out more about Macquarie careers at www.macquarie.com/careers
Advertised: 20 Feb 2017 AUS Eastern Daylight Time Applications close: