Director, Human Resources and Finance Service Centers
December 15, 2017
New York, New York
Advertised Summary Job Description: The Director, Human Resources and Finance Service Centers reports to the AVP, HRIS in CU Human Resources (HR) and the AVP, Finance Service Management in CU Finance. The Director is responsible for the management, guidance and direction of the HR and Finance Service Center operations with a focus on Customer Service and Operational Excellence. Responsibilities of the Director position include daily direction of the team's Service Center Analysts, operational activities, service delivery activities, escalations to ensure the accurate and timely resolution of incidents and relationship with key stakeholders and users.
General Minimum Qualifications: Bachelor's degree required. At least 5 years of customer relationship management experience required.
Additional Specific Minimum Qualifications: Supervisory experience in a Service Center in a large complex environment required (preferably higher education or health care). Prior experience with Customer Relationship Management technologies required. Strong written and verbal communication skills, including a high level of attention to detail and active listening skills required. Ability to work closely and effectively with a diverse group of University administrators, including senior HR and Finance staff, characterized by strong consensus building. Relationship building skills are essential. Must have strong demonstrated experience in Customer Relationship Management with a passion for excellent customer service and commitment to exceptional quality. Prior enterprise system equivalent experience strongly preferred. In addition, the successful candidate must be able to work well with all levels of management, both internally and externally, and be flexible in nature with sound judgment.
Preferred Qualifications: PeopleSoft functional knowledge is preferred. Information Technology Infrastructure Library (ITIL) certification is a plus.
As a member of the National Collegiate Athletic Association (NCAA) and the Council of Ivy Group Presidents (Ivy League), it is imperative that members of the Columbia University community, in all matters related to the intercollegiate athletics program, exhibit the highest professional standards and ethical behavior with regard to adherence to NCAA, Conference, University, and Department of Intercollegiate Athletics and Physical Education rules and regulations.
Columbia University is an Equal Opportunity/Affirmative Action employer.
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It... seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.