The Workday Helpdesk Coordinator is a full time position dedicated to MyDay to ensure campus utilization, operational effectiveness and ongoing change management and support of the Finance Workday system. Reporting to the Senior Director, Workday Solutions Group (WSG), the manager is responsible for developing and delivering communication and training materials and coordinating and providing post-implementation support for MyDay.
Serve as Finance post-implementation support point person by monitoring Cherwell system acting as Level 1 support, responding and escalating tickets, emails, phone calls, troubleshoot and investigate anomalies as needed. oPrepare and update reporting related to existing tickets, with issue category, functional area, priority and other ticket details.
Develop, provide and coordinate on-going training for power users, self-service materials for University community and FDM internal users. Materials may include: "just in time" video shorts, job aids, introductory learning materials, curriculum and materials for instructor led training and train the trainer sessions.
Produce and coordinate communication materials and delivery (emails, web content, presentations), and identify ongoing appropriate training vehicles for Workday processes to support operational needs, including the roll-out of new functionality.
Work with HR leads to edit and update help text for business processes in system in conjunction with new releases from Workday and as University administration implements new functions.
Support WSG representatives responsible for HR functions with twice-yearly Workday upgrades by assisting release testing activities, monitoring the "What's New" report in Workday for new items post initial release to Preview and liaising with Marketing and Communications to notify University community of pending release changes and updating existing training documents.
Serve as training coordinator for live training sessions including clinics, classroom training, and help desk functions.
● Assess program and system by developing surveys and feedback tools. Monitor and maintain Workday usage metrics and prepare summary for WSG and external customers.
Maintain inventory of Workday integrations and reports, including integration contacts in IT and functional areas, details on integration functionality and report details and owners.
●Other duties as needed and/or assigned
Knowledge of Workday, media development (web, video, presentation, etc.), business processes, systems, and documentation. Strong verbal and written communication skills, technology-focused training and development experience, knowledge of The New School community and change management.
The New School, a leading university in downtown New York City, offers degree and nondegree academic programs in design, the social sciences, the liberal arts, management, the arts, and media. Students benefit from small classes, superior resources, and renowned faculty members who practice what they teach. Continuing education courses and public programs place the university at the center of New York’s cultural and intellectual life.
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